Prepaid Health Plan Information Added to NCTracks Automated Voice Response System

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Prepaid Health Plan Information Added to NCTracks Automated Voice Response System

Effective July 1, 2021, enrollment and eligibility data was added to NCTracks for managed care (MC). The added information will allow authorized users to search the following:

  • MC Prepaid Health Plan (PHP) provider name
  • MC PHP provider contact information
  • MC Advance Medical Home (AMH) and primary care provider (PCP) name
  • MC AMH and PCP contact information

In addition to the changes made in the NCTracks portal, the corresponding 270/271 companion guide (located on the Trading Partner Information Page) has been updated to reflect the additional information. Trading partners and providers are encouraged to review these important updates.

NCTracks Home Page

Raise Awareness With Youth Skills Day

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Raise Awareness With Youth Skills Day

Youth Skills Day was adopted as a resolution on December 18, 2014 by the United Nations General Assembly and this day is celebrated on July 15th yearly. A part of this resolution was the Incheon Declaration: Education 2030 which was to “Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.”

Youth Skills Day was created to raise awareness about the importance of technical vocational education and training (TVET) as well as, the development of other skills relevant to both global and local economies.

This year’s Youth Skills Day will have a more challenging context resulting from the pandemic creating a disruption of TVET. The need for the development of youth skills may have been enhanced as we are emerging from the pandemic. Per COVID, young adults (under 25 years old) were 3 times as likely to be unemployed. Now, 1 in 6 young adults are out of work because of COVID.

Technical vocational education and training plays a key role in fostering resilience in young adults. These skill developments helps to bridge gaps, creating solutions for the present and the future. TVET can help youth with skills that are required to access self-employment, improve responsiveness to changing skill-demands by communities and companies, increase wages, and increase productivity. This can be opportunities for low-skilled people who are unemployed or underemployed, or out of school individuals and youth that are not in education, employment and training.

Youth Skills Day has highlighted more of a need during and after the pandemic. Youth generally work in the service industry, which has not recovered from the pandemic, and some jobs have vanished. At this time, many schools may not provide career counseling and development and this can impact their résumés and career development.

Youth Skills Day is important because we know employment offers many benefits to people diagnosed with mental health conditions, including their improvement in empowerment, self-efficacy, and economic status. We must also be aware how stigma can be a significant barrier to employment for anyone with mental health conditions, and especially youth, and we have to remain optimistic about career prospects. Under or unemployment is also linked to low birthweight, elevated rates of depression and increased alcohol use.

When youth have meaningful employment, it decreases the risk of involvement in criminal activity and the juvenile justice system and increases the chances of that youth graduating from high school.

Keeping Kids Well During COVID-19

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Keeping Kids Well During COVID-19

Since the beginning of the pandemic, pediatric providers have seen a marked decrease in the rates of well-child visits and childhood vaccinations. Parents across the board have been less likely to keep these critical medical appointments during COVID-19. Developmental screening tests and immunizations are just a few of the important measurements that are noted at the well-child check-ups.

In an effort to increase these appointments and immunizations rates, Community Care of North Carolina (CCNC) and NC AHEC, under the direction of the North Carolina Department of Health and Human Services (NC DHHS), has launched the Keeping Kids Well program. CCNC and NC AHEC, through Practice Support coaches, work with practices experiencing a greater number of care gaps to improve these measures and also work to raise awareness of the problem among North Carolina’s parents.

Southern Regional AHEC was awarded a grant to work towards increasing these numbers. One way is through the development of a Keeping Kids Well video that we have created. We hope that you will pass on to your parents and providers.

Additionally, there are provider and parent materials that can be offered. Our hope is the video message and these materials will be helpful to clinicians and parents alike.

For Providers:

Provider Tip Sheet on Well-Child Visits

Provider Tip Sheet on Immunizations

Suggested interventions 

For Parents:

Recommended Immunization Schedule 

Many thanks to North Carolina’s doctors and nurses for the work they do to keep North Carolina’s children healthy, despite the pandemic.

Practice Support Services is Transforming Healthcare Delivery

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Practice Support Services is Transforming Healthcare Delivery

Southern Regional AHEC Practice Support team is committed to helping providers in our region. The SR-AHEC Region consists of the following Counties: Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Sampson, and Scotland. We are committed to helping providers meet national standards and ready themselves for valued based care. Health care practices in North Carolina face many challenges. Our team is trained to work with you to transform the way in which care is delivered in your practice. The advantages of working with SR-AHEC Practice Coaching Team are:

  1. Our services are at NO-COST to the practice as an onsite or virtual resource. We help minimize MIPS costs with our free service and can help recommend efficiencies.
  2. We help practices optimize potential payment increases while helping them avoid potential penalties.
  3. We can help optimize actionable and relevant clinical data from the EHR.
  4. We can recommend improvement in processes for efficiencies across the practice.

Link to SR-AHEC Application

Our Practice Support Coaching Team Offers Support for Transitioning to Medicaid Managed Care

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Our Practice Support Coaching Team Offers Support for Transitioning to Medicaid Managed Care

“Medicaid Transformation” The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help prepare providers, practice managers, and quality managers for MMC which is going live July 1, 2021. These webinars are hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefit. The series will feature various subtopics on Medicaid Managed Care on the first Thursday of each month, Advanced Medical Homes on the second Thursday of each month, and clinical quality on the third Thursday of each month through June 2021. Topics will be listed as they become available. LINK

Other resources for Medicaid Managed Care for Providers, Practice Managers and Quality Managers

Link to Provider Playbook

COVID-19 Information, Education, and Resources

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COVID-19 Information, Education, and Resources

Southern Regional AHEC Practice Support staff will support community-based efforts for COVID-19. Our staff has begun teleworking and utilizing technology to conduct encounters with clinicians and practice staff.

We remain fully committed to supporting our community of clinicians and practice staff through this virtual outreach. Our practice support coaches will continue to provide services for you during the pandemic.

Additional educational resources on COVID-19 or practice support

Link to testing site

Link to vaccine location

Billing tip sheets