Patient Security

We are committed to the security of patient information and train our employees on all aspects of patient confidentiality. They have been instructed to You can download a copy of our policy here.

not share passwords or leave their workstation without locking or logging out. Our employees utilize password-protected screensavers. Passwords are terminated when employees no longer work with us. We maintain confidentiality of patient information at all times, only revealing information to those with proper authorization.

If you have questions regarding confidentiality of your medical record information, contact the Manager of Medical Records (Privacy Officer) at (910) 678-7245 or the Corporate Compliance Officer at (910) 678-7211.

You can download a copy of our policy here.

Patient Financial Policy

Thank you for choosing The Family Medicine Center at Southern Regional AHEC as your healthcare provider. As a family medicine residency program and specialty medicine center, you will be assigned one provider, although you may not always see the same provider. Because we work in teams with our resident physicians, you may see a member of that provider’s team, instead. You will be reassigned a new provider every three years upon your current provider’s graduation.

We are committed to building a successful physician-patient relationship with you and your family. Your clear understanding of our patients' financial responsibility is important to our professional relationship. Please understand that payment for services is a part of that relationship; ask, if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes (i.e. address, name, insurance information, etc).

Co-pays

Patients are expected to present an insurance card at each visit. All co-payments and past due balances are due at time of check-in unless previous arrangements have been made with a Patient Representative. We accept cash, check, money orders or credit cards. Absolutely no post-dated checks will be accepted.

Participating Insurance Companies
  • Aetna
  • Blue Cross/Blue Shield
  • Cigna
  • Tricare
  • Medicaid
  • MedCost
  • Humana (Commercial Plan)
  • Medicare
  • Railroad Medicare
  • Blue Medicare
  • Coventry
Missed Appointments

If you need to cancel an appointment, we ask for at least a 24-hour notice. This allows us to offer the appointment to another patient. If you fail to keep your appointments without letting us know in advance, you may be discharged from the practice so that we can provide care to other patients.

Returned Checks

The charge for a returned check is $25.00 payable by cash or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.

Medical Record Copies

A nominal fee, as recommended by North Carolina State Statute, may be charged for copies of medical records. Please call if you need this service.

Minors

The parent(s) or guardian(s) are responsible for full payment.

Outstanding Balance Policy

Payment in full is expected on receipt of your billing statement. The statement will reflect the amount you owe after your insurance, if any, has processed your claim. If no resolution can be made within thirty (30) calendar days, the account will be sent to the collection agency and discharge from the practice may be initiated.

Insurance Claims

Insurance is a contract between you and your insurance company. In most cases, we are NOT a party of this contract. We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company, we require that you disclose all insurance information including primary and secondary insurance, as well as, any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If your insurance company is not contracted with us, you agree to pay any portion of the charges not covered by insurance, including but not limited to those charges above the usual and customary allowance. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately.

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