Prepaid Health Plan Information Added to NCTracks Automated Voice Response System

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Prepaid Health Plan Information Added to NCTracks Automated Voice Response System

Effective July 1, 2021, enrollment and eligibility data was added to NCTracks for managed care (MC). The added information will allow authorized users to search the following:

  • MC Prepaid Health Plan (PHP) provider name
  • MC PHP provider contact information
  • MC Advance Medical Home (AMH) and primary care provider (PCP) name
  • MC AMH and PCP contact information

In addition to the changes made in the NCTracks portal, the corresponding 270/271 companion guide (located on the Trading Partner Information Page) has been updated to reflect the additional information. Trading partners and providers are encouraged to review these important updates.

NCTracks Home Page

Practice Support Services is Transforming Healthcare Delivery

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Practice Support Services is Transforming Healthcare Delivery

Southern Regional AHEC Practice Support team is committed to helping providers in our region. The SR-AHEC Region consists of the following Counties: Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, Richmond, Robeson, Sampson, and Scotland. We are committed to helping providers meet national standards and ready themselves for valued based care. Health care practices in North Carolina face many challenges. Our team is trained to work with you to transform the way in which care is delivered in your practice. The advantages of working with SR-AHEC Practice Coaching Team are:

  1. Our services are at NO-COST to the practice as an onsite or virtual resource. We help minimize MIPS costs with our free service and can help recommend efficiencies.
  2. We help practices optimize potential payment increases while helping them avoid potential penalties.
  3. We can help optimize actionable and relevant clinical data from the EHR.
  4. We can recommend improvement in processes for efficiencies across the practice.

Link to SR-AHEC Application

Our Practice Support Coaching Team Offers Support for Transitioning to Medicaid Managed Care

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Our Practice Support Coaching Team Offers Support for Transitioning to Medicaid Managed Care

“Medicaid Transformation” The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help prepare providers, practice managers, and quality managers for MMC which is going live July 1, 2021. These webinars are hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefit. The series will feature various subtopics on Medicaid Managed Care on the first Thursday of each month, Advanced Medical Homes on the second Thursday of each month, and clinical quality on the third Thursday of each month through June 2021. Topics will be listed as they become available. LINK

Other resources for Medicaid Managed Care for Providers, Practice Managers and Quality Managers

Link to Provider Playbook

COVID-19 Information, Education, and Resources

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COVID-19 Information, Education, and Resources

Southern Regional AHEC Practice Support staff will support community-based efforts for COVID-19. Our staff has begun teleworking and utilizing technology to conduct encounters with clinicians and practice staff.

We remain fully committed to supporting our community of clinicians and practice staff through this virtual outreach. Our practice support coaches will continue to provide services for you during the pandemic.

Additional educational resources on COVID-19 or practice support

Link to testing site

Link to vaccine location

Billing tip sheets