February 2026 – Practice Support Newsletter

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February is American Heart Month

A time to raise awareness about cardiovascular disease

There are a LOT of things you can do to help protect your heart including self-care activities like physical activity, eating healthier foods, getting enough sleep, not smoking, and finding healthy ways to reduce stress according to the National Heart, Lung, and Blood Institute.

According to a study done in 2023 by the CDC there are 632,000 North Carolinians that have coronary heart disease which is the most common form of heart disease. This disease can be prevented by having a healthier lifestyle which includes moving more, eating healthier, getting enough sleep, quitting smoking and reducing stress.

The CDC contributes High Blood Pressure as being a leading cause of heart disease with just 1 in 4 people with High Blood Pressure having it under control. See below in the Training and Resource section for resources on controlling blood pressures and best practices for taking blood pressures.

The best way to be heart smart is to know what the normal ranges are for things like cholesterol, blood pressure, and physical activity. Adults should have a total cholesterol below 200mg/dl to be considered in normal heart healthy range. Normal blood pressure for an adult is 120/80 and an adult should have 75-150 minutes of physical activity a week to optimize heart health. The best activities to promote heart health include running or walking, swimming, yoga, cycling, and weight training.

Hello Heart is a new benefit for Rural Members of NC State Health Plan. Hello heart is the digital leader in preventive heart health and empowers members to better understand and improve their heart health. The program will be available to members that work for selected organizations and are experiencing hypertension, high cholesterol, menopause or other heart disease risk factors. Members of the State Health Plans can sign up for Hello Heart for no cost to them. The members will be equipped with a connected blood pressure monitor and app to track measures like blood pressure, cholesterol, weight and activity levels from the comfort of their homes.

Medicaid Updates

Medicaid Rate Reduction Reversal Update – On December 10, 2025, North Carolina announced that previously implemented Medicaid reimbursement rate reductions effective October 1, 2025, will be reversed. The state is restoring reimbursement levels to the rates that were in effect prior to October 1, 2025.

Updated NC Medicaid Direct fee schedules are expected to be published on January 5, 2026, through the Department’s Fee Schedules and Covered Codes Portal. Following publication, health plans will have up to 45 days to update their systems with the revised rates. Once updates are complete, plans will have an additional 30 days to reprocess eligible claims with dates of service on or after October 1, 2025

Medicaid Reinstitutes Coverage for GLP-1s for Weight Management – On December 12, 2025, Medicaid reverted coverage for GLP-1 as a treatment for obesity and weight management to their previous coverage available as of September 30, 2025.

Medicaid Member Ombudsman Program – The contract between the Member Ombudsman and Legal Aid of North Carolina (LANC) concluded on December 31, 2025, and will not be renewed. The Member Ombudsman will continue but with reduced services and will be operated under the North Carolina Department of Health and Human Services, Division of Health Benefits (NC Medicaid) on January 2, 2026. The change does not impact the Medicaid Provider Ombudsman Program.

NC Medicaid is hosting a Virtual Office Hours on February 5th and a Back Porch Chat on February 19th. Click here to register.

NC Medicaid PHP Incentive Program Comparison 2026

WellCare and Carolina Complete Health Merger – AHEC has broken down the merger and what to expect. Carolina Complete Health and WellCare of North Carolina will officially merge into one plan on April 1, 2026. The new combined plan will operate under Carolina Complete Health (CCH) and will be available and serve all 6 Medicaid regions. The combined plan will continue as a Provider-Led Entity (PLE) – meaning that North Carolina physicians retain a central governance role.

For patients with WellCare they will automatically be transitioned to Carolina Complete Health with no change in their Medicaid benefits. The patients will receive a new welcome packet and card once the merger is complete. Most patients will be able to keep their current primary care providers.

For patients with Carolina Complete the coverage will now be available in region 3 and 6 with no change in their current Medicaid benefits. They will also receive a new member ID card and be able to keep their existing primary care provider.

For Practices that are already contracted with either CCH or WellCare will remain contracted through the merged entity. To eliminate redundancy, the Medicaid product under WellCare agreements will be terminated as of April 1, 2026. There is nothing practices will have to do if they are already contracted with either CCH or WellCare.

What’s Going On!

UHC Medicare Advantage Patients

Patients that have UnitedHealthcare Medicare Advantage will be required to receive a referral from their Primary Care Provider (PCP) before receiving certain specialist services in a outpatient, office or home setting. The referrals will need to be submitted to UnitedHealthcare prior to the specialist visit. UnitedHealthcare will enforce this policy starting May1,2026 where if there is no referral submitted for specialist services, they will deny the claim.

Measles

NC DHHS recorded webinar on measles

Updated Information on Measles

Pediatrics

The CDC has released updates to the recommended U.S. Childhood Immunization Schedule. At this time, there are no changes in coverage position by Medicaid or Prepaid Health Plans (PHPs) related to pediatric vaccines. The American Academy of Family Physicians (AAFP) has issued a statement regarding the CDC’s recommended changes, emphasizing that “vaccines remain our single best defense against preventable disease. The evidence hasn’t changed, so the AAFP’s recommendations haven’t changed. Vaccines save lives.

Changes to the U.S. Childhood Immunization Schedule

Potential Impacts – US Vaccine Policy Changes

Updated Danish Vaccine Schedule – The Evidence Collective

Rural

North Carolina’s application for Rural Health Transformation Program (RHTP) was approved, meaning that the state will receive over $213 million for the first year of the program.

Virtual Office Hours for RHTP held on January 16, 2026

State Designated Rural Health Centers Support Grant Requests for Applications for 2027

Trillium Provider Network Transition

• Trillium has announced that effective July 1, 2026, they will be transitioning their physical health and Long-Term Services and Supports (LTSS) contracting away from Carolina Complete Health and will instead be directly managing the physical health network, including claims processing and provider relationships.

 

Practice Manager Bootcamp

Course: Leadership 

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this course, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: March 12, 2026 – April 13, 2026

Location: Live Webinar

Cost: $100.00

Register Here

Course: Quality Improvement 

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this module, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: April 23, 2026 – May 14, 2026

Location: Live Webinar

Cost: $80.00

Register Here

NCTracks

February 2026 Provider Training Schedule

Registration is open for the Feb. 2026 training courses listed below. NCTracks zoom courses can be attended remotely from any location. Courses offered this month include:

• Submitting an Institutional Claim

• Prior Approval Medical

• Submitting a NEMT Claim

• Submitting an Ambulance Claim

• Dental Helpful Hints

• Enrollment Specialist User Role Abbreviated MCR/ Upload Docs

See the document linked below for more information on course schedule and access to zoom links: Feb. 2026 Provider Training Schedule

Continuing Professional Development

ACES Too High: Prevention and Intervention Strategies to Address Trauma and Reduce Health Disparities

February 5, 2026

Live Webinar

Heart Disease in Women – Unique Risk Factors and Presentation

February 5, 2026

Live Webinar

2026 NC AHEC Academic Profession Conference

February 6, 2026

Live Webinar

Basic IV Clinical Skills Workshop

February 11, 2026

In-Person – Fayetteville, NC

16th Annual Teen Summit: Supporting Students Impacted by Systemic Barriers

February 16, 2026

In-Person – Fayetteville, NC

Heart Disease in Women – Prevention, Lifestyle Modification, and Long-Term Management

February 19, 2026

Live Webinar

4th Annual Southern Regional NC OB/GYN Conference

February 20, 2026

In-Person – Fayetteville, NC

Colloquium on Interdisciplinary Care for Parkinson’s: Building Your Team, Enhancing Your Care

February 20, 2026

In-Person – Fayetteville, NC

Results-Based Accountability – Redefining Success and Measuring Impact

February 24, 2026

In-Person – Charlotte, NC

Maternal & Behavioral Health Integration

February 27, 2026

Live Webinar

Wound Care Certification Prep Course

February 26, 2026 – February 27, 2026

In-Person or Live Webinar – Fayetteville, NC

January 2026 – Practice Support Newsletter

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The 2025 Impact Yearbook

Turning Practice Support into Lasting Impact

As we step into 2026, we’re taking a moment to reflect on a year defined by partnership, problem-solving, and progress. Throughout 2025, Southern Regional AHEC Practice Support worked alongside practices across the region to navigate change, strengthen care delivery, and build sustainable systems that support both patients and care teams.

📊 2025 By the Numbers

In 2025, Southern Regional AHEC Practice Support:

• Supported 224 practices across 15 counties

• Delivered 1840 coaching sessions

• Launched or supported 42 CoCM / behavioral health initiatives

• Enrolled 560 participants in the Practice Management Academy Boot Camp

🏆 2025 Practice Support Highlights

Every practice we worked with faced unique challenges and opportunities. In 2025, we were especially proud to see:

• Workflow transformations that reduced administrative burden and improved team efficiency

• Sustainability planning that helped practices prepare for long-term success beyond grant funding

• Behavioral health expansion, increasing access to integrated mental health care for patients

• Quality improvement gains driven by clearer data interpretation and targeted action plans

• Stronger care teams supported through coaching, training, and change management

🧩 What Practice Support Looked Like in 2025

Behind every milestone was practical, hands-on support. Our team worked alongside practices to:

• Interpret and improve quality metrics

• Navigate Medicaid and managed care requirements

• Design and refine clinical and operational workflows

• Implement and sustain Collaborative Care Models

• Identify funding opportunities and plan for financial sustainability

• Support staff through transitions, training, and growth

🧭 Looking Ahead to 2026

The work completed in 2025 has laid a strong foundation for the year ahead. In 2026, Southern Regional AHEC Practice Support is positioned to:

• Continue advancing sustainable care models

• Deepen behavioral health integration

• Support practices in achieving stronger quality outcomes

• Strengthen workforce resilience and team-based care

Thank you for being part of our journey and for the vital work you do every day to care for our communities!

Practice Manager Bootcamp

Course: Leadership

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this course, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: January 08, 2026 – March 05, 2026

Location: Live Webinar

Cost: $180.00

Register Here.

Course: Operations Management

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this module, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: March 12, 2026 – April 13, 2026

Location: Live Webinar

Cost: $100.00

Register Here.

Course: Quality Improvement

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this module, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: April 23, 2026 – May 14, 2026

Location: Live Webinar

Cost: $80.00

Register Here.

NCTracks

January 2026 Provider Training Schedule

Registration is open for the January 2026 training courses listed below. NCTracks zoom courses can be attended remotely from any location. Courses offered this month include:

• Submitting an Professional Claim

• Prior Approval Institutional

• New Office Administrator

• Recipient Eligibility Verification

• Provider Web Portal Applications

• How to Add or Update Credentials

See the document linked below for more information on course schedule and access to zoom links: January 2026 Provider Training Schedule

Continuing Professional Development

Health Exploration and Leadership (HEAL) Club (13 – 18 Years Old) – SAT/ACT Prep Course

February 3, 2026

In-Person – Fayetteville, NC

ACES Too High: Prevention and Intervention Strategies to Address Trauma and Reduce Health Disparities

February 5, 2026

Live Webinar

Heart Disease in Women – Unique Risk Factors and Presentation

February 5, 2026

Live Webinar

2026 NC AHEC Academic Profession Conference

February 6, 2026

Live Webinar

Basic IV Clinical Skills Workshop

February 11, 2026

In-Person – Fayetteville, NC

16th Annual Teen Summit: Supporting Students Impacted by Systemic Barriers

February 16, 2026

In-Person – Fayetteville, NC

Heart Disease in Women – Prevention, Lifestyle Modification, and Long-Term Management

February 19, 2026

Live Webinar

4th Annual Southern Regional NC OB/GYN Conference

February 20, 2026

In-Person – Fayetteville, NC

Colloquium on Interdisciplinary Care for Parkinson’s: Building Your Team, Enhancing Your Care

February 20, 2026

In-Person – Fayetteville, NC

Results-Based Accountability – Redefining Success and Measuring Impact

February 24, 2026

In-Person – Charlotte, NC

Maternal & Behavioral Health Integration

February 27, 2026

Live Webinar

Wound Care Certification Prep Course

February 26, 2026 – February 27, 2026

In-Person or Live Webinar – Fayetteville, NC

December 2025 – Practice Support Newsletter

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This holiday season, we pause to express our sincere appreciation for the incredible work you do every day to support the health and wellbeing of your communities.

It’s been an honor to walk alongside you this year as partners in advancing quality care and meaningful change.

From all of us at Southern Regional AHEC Practice Support — may your holidays be restful, your hearts full, and your new year bright.

IMPORTANT INSURANCE INFORMATION – UNC Health

Effective December 1, 2025, UNC Health will be out of network with Cigna. If your insurance goes out of network with UNC Health, payment for the scheduled service as well as any outstanding balances will be expected prior to or no later than arrival for your upcoming appointment. Some healthcare services may qualify for Cigna’s continuity of care. Contact Cigna to request and complete the Continuity of Care form.

As of Jan. 1, 2026, UNC Health is out-of-network with Humana, WellCare, and Health Care Service Corporation (HCSC/formerly Cigna) Medicare Advantage plans. Humana North Carolina State Employee Health Benefit Plan (Medicare Advantage for retirees) members will continue to be seen with no increase in cost.

Children and Families Specialty Plan

As of Dec. 1, 2025, NC Medicaid’s new statewide Children and Families Specialty Plan—managed by Blue Cross NC as Healthy Blue Care Together—provides integrated physical and behavioral health care for children, youth, and young adults involved in the child welfare system. Eligible members include those in foster care, receiving adoption assistance, former foster youth up to age 26, their minor children, and individuals served by the Eastern Band of Cherokee Family Safety Program.

For more information, please review the press release or visit the Children and Families Specialty Plan webpage.

A Physician’s Guide to Effective Revenue Cycle Management

The “A Physician’s Guide to Effective Revenue Cycle Management” provides a practical overview of the full billing cycle and common challenges. It highlights five strategies to boost financial performance: clear process ownership, team learning, smart automation, KPI monitoring, and improved patient transparency. A helpful resource for practices looking to streamline workflows and reduce administrative burden.

Solving The Challenges Of Employee Health Benefits: The North Carolina State Health Plan Story

North Carolina’s State Health Plan is rolling out major reforms to curb costs and expand access to high-value care for its 750,000 members. Updates include redesigned premiums and benefits, expanded preferred networks, higher behavioral-health reimbursement, and incentives for primary care practices that deliver strong care management and cost-effective referrals. These shifts create new opportunities for practices to engage in value-focused care models. Read Full Article Here.

NC-PALCoCM Onboarding Process

NC-PAL BHCM Core Training

Rural Health Transformation

Centers for Medicare & Medicaid

CMS has released the 2026 Medicare Physician Fee Schedule, 2026 Quality Payment Program Final Rule2026 MIPS Value Pathways (MVP) Guide, and updates to the Medicare Shared Savings Program Fact Sheet. Changes aim to simplify reporting, align measures with meaningful outcomes, and support value-based care for primary care and ACO-aligned practices.

Revenue Cycle Management: Streamline and Automate Your Practice’s Revenue Cycle

The AMA’s “Revenue Cycle Management: Streamline and Automate Your Practice’s Revenue Cycle” toolkit highlights eight steps to improve practice finances, from choosing the right management system and verifying insurance electronically to optimizing claims, payments, and patient collections at the point of service.

Practice Manager Bootcamp

Course: Leadership 

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this course, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: January 08, 2026 – March 05, 2026

Location: Live Webinar

Cost: $180.00

Register Here

Course: Operations Management 

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this module, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: March 12, 2026 – April 13, 2026

Location: Live Webinar

Cost: $100.00

Register Here

Course: Quality Improvement 

Practice managers are leaders, and the better leaders they are, the more successful their practices will be. In this module, you will learn communication and management skills that will help you make your practice cohesive, efficient, and welcoming for both your staff and patients.

When: April 23, 2026 – May 14, 2026

Location: Live Webinar

Cost: $80.00

Register Here.

Diabetes in Focus: Medication Management Made Practical

January 7, 2026

Live Webinar

 

Ensuring Safety: OSHA Compliance Training for Clinical Practice

Online Self-Paced Learning

 

Caries Management

January 9, 2025

Live Webinar 

NC Center for Aging & Geriatric Excellence (NC-AGE) E-Mail Subscription Service (CGEC)

Online Self-Paced Learning

 

Diabetes in Focus: Wound Care Essentials in Diabetes

January 14, 2026

Live Webinar

DMST: Be Their Voice: Breaking the Silence to Stop Human Trafficking

January 15, 2025

In-Person – Fayetteville, NC

24th Annual School Nurse Conference Exhibitor

January 15, 2026

In-Person – Lumberton, NC

 

 24th Annual School Nurse Conference

January 15, 2026 – January 16, 2026

In-Person – Lumberton, NC 

Encouraging Resilience: Addressing Physician Burnout

January 16, 2026

Live Webinar

Diabetes in Focus: Nourishing Health: Nutrition Strategies for Diabetes Course

January 21, 2026

Live Webinar

 

Grant Writing for Success: From Idea to Impact

January 23, 2026

In-Person – Fayetteville, NC

Diabetes in Focus: Foot Care Fundamentals: Steps Toward Prevention

January 28, 2026

Live Webinar

Understanding Neurological Birth Defects: What Providers Need to Know

January 30, 2026

Live Webinar        

To view more upcoming programs, visit SR-AHEC!

NCTracks

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NCTracks is the new multi-payer Medicaid Management Information System for the Department of Health and Human Services (DHHS) with three separate portals for specific internet access to different sectors, including providers, recipients and internal operations.

Contact NCTracks Contact Center

Customer Service Agents are available to answer questions at this toll-free number: (800) 688-6696. Calls are recorded to improve customer satisfaction.

NCTracks AVRS

The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone (800) 723-4337.

Provider Announcements   

Providers – Providers

Provider Enrollment Application | NC Medicaid

NCTracks Provider Portal Login – NCTracks Secure Portal

November 2025 – Practice Support Newsletter

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NC Medicaid Partnership Changes

As you may know, NC Medicaid has a contractual partnership with NC AHEC that funds much of our Practice Support work. Due to statewide budget pressures, this contract and related funding are being substantially reduced.

These changes require us to prioritize how we deliver support moving forward. While this may affect the breadth of services we can offer, our commitment to North Carolina practices remains steadfast. We are deeply proud of what we’ve achieved together – and we remain dedicated to helping practices continue to deliver high-quality, patient-centered care.

The Southern Regional AHEC Practice Support team will continue to serve as a trusted resource for your practice

Meet Your Practice Support Coaches

Our experienced Practice Support Coaches are available to help you navigate changes, implement quality improvement initiatives, and strengthen care delivery.

Donna Bowen

Email: donna.bowen@sr-ahec.org

Office: (910) 678-0119 | Cell: (910) 624-0528

Alexis Jacobs

Email: alexis.heller@sr-ahec.org

Office: (910) 678-7234 | Cell: (910) 929-2754

Paula Locklear

Email: paula.locklear@sr-ahec.org

Office: (910) 678-7316 | Cell: (910) 580-8602

Jane Moran

Email: jane.moran@sr-ahec.org

Office: (910) 678-0113

Medicaid Managed Care
  • Member Ombudsman – This service discontinues for Medicaid members December 31, 2025. The Provider Ombudsman service remains in place.
  • PCP/AMH AutoAssignment Guidance FAQ
  • FQHC & RHCs – Well Child Visits: Effective Nov. 9, 2025, retroactive back to May 1, 2024, Federally Qualified Health Center (FQHC) and Rural Health Center (RHC) claims will be updated to process Well Child Visit procedures (99381EP–99385EP and 99391EP–99395EP) as core services, with updates to pricing and editing. This update will also enable providers to submit non-core ancillary services on the same claim as core services. Non-core services will finalize in a paid status with a reimbursement amount of $0.
  • Reimbursement Rate Reductions – The North Carolina Department of Health and Human Services (NCDHHS) remains committed to transparency, collaboration, and fiscal responsibility in administration of the NC Medicaid program. Fee schedules impacted by rate reductions were released Oct. 1, 2025, but are subject to change if additional appropriations are made available. NC Medicaid provider reimbursement rate reductions are being implemented by the Division of Health Benefits (DHB) to maintain the NC Medicaid program within the current funding allocated to the Medicaid program by the North Carolina General Assembly (NCGA). For more information, please see:

Medicaid Provider Bulletin Article – NC Medicaid Rate Reductions –

Effective Oct. 1, 2025

-Rate Reduction Questions and Answers – Oct. 1, 2025

CFSP Contracting Information: Practices interested in contracting

with Healthy Blue Together CFSP, must contact

NC_Contracting@healthybluenc.com. Providers currently contracted

with Healthy Blue are not automatically enrolled into CFSP.

HIT
  • Medicaid Claims Data Available in NC HealthConnex Clinical Portal – Medicaid claims data will be visible in the NC HealthConnex Clinical Portal beginning Oct. 2, 2025. Look for this update on the left-hand navigation of the chartbook section of the portal. The Clinical Portal User Guide will be updated to reflect this change.
  • NC HIEA Office Hours – Tuesday, Nov. 18, 2025 – 12 p.m. to 1 p.m. Register Here.
  • Medicare Telehealth Coverage Uncertain Post – Oct. 1 – Restrictions on Patient Location (Originating Site) for Medical Visits Return: While Medicare will keep paying health centers for medical visits provided via telehealth through December 31, starting on Oct. 1, all Medicare patients (not just those treated by FQHCs) will only be allowed to receive services via telehealth if they are physically at an FQHC (or other medical facility) that is located in a rural HPSA, or a county that is not a Metropolitan Statistical Area. CMS clearly intended to shield FQHC patients from this outcome in the CY25 Physician Fee Schedule regulation. However, it now appears that CMS was unsuccessful in taking all the steps needed to ensure uninterrupted access for FQHC patients.
  • Athena Health & TEFCA

Collaborative Care

Practice Manager Academy
  • The Sane Practice Manager Podcast – Brought to you by Jane Moran and the Practice Manager Academy. An informative and light-hearted new podcast that explores topics important to practice managers who are navigating the ever-changing, crazy-making world of healthcare. In this intro episode, Wisdom for New Practice Managers, Matt Johnson, MBA offers advice and encouragement for practice managers assuming this vitally important role for the first time.
  • PMA Course on Customer Service

Medicare Quality Payment Program
  • The Centers for Medicare & Medicare Services (CMS) has released Merit-based Incentive Payment System (MIPS) payment adjustment information for the 2024 performance period/2026 MIPS payment year. The 2024 MIPS final score determines the MIPS payment adjustment that practices will receive in 2026. A positive, negative, or neutral payment adjustment will be applied to the Medicare paid amount for covered professional services furnished in 2026.
  • Updates to Medicare Shared Savings Program – Notice Medicare quality measures, removal of SDoH screenings, and malware/cyberattack as qualifying EUC

Learning Opportunities: In-Person or Live Webinar

Family First: Supportive Pathways for Military Families

November 12, 2025 | In-Person – Fayetteville, NC

Managing Pain in Older Adults: Evidence Based Strategies for Chronic Pain Relief

November 13, 2025 | Live Webinar

Everything in Balance: Aligning Team Culture with Ethics

November 13, 2025 | Live Webinar

Advanced Acceptance and Commitment Therapy (ACT): Enhancing Psychological Flexibility

November 14, 2025 | Live Webinar

NC AHEC 8th Annual Statewide Celebration of Rural Nursing

November 14, 2025 | Live Webinar

Coronal Polishing for the DA

November 14, 2025 | In-Person – Fayetteville, NC

Stop the Bleed

November 18, 2025 | In-Person

Voices of Resilience: Suicide Prevention in Native Communities

November 19, 2025 | Live Webinar

Differentiating Chest Pain: Identifying Acute Coronary Syndromes

November 20, 2025 | Live Webinar

Customer Service (Practice Manager Bootcamp)

November 13, 2025 – November 20, 2025 | Live Webinar

Click here to see our full course catalog.

The Nocebo Effect: What You Believe Can Hurt You!

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By MICHAEL SHAPIRO, PhD

March 2023

It goes without saying (I hope) that the mind has a powerful but often mysterious influence on the body. In fact, there are several things that our bodies do that appear to serve no obvious function except to express what’s going on in the mind. Take laughter, for example: what’s up with that? From the standpoint of evolution, it seems to serve no purpose: laughing at something funny is an involuntary bodily reaction that doesn’t appear to help ensure survival of the species…unless, of course, you’re a comedian whose life depends on it! Same with blushing and crying. These are also physical reactions to mental activity that seem to serve no purpose besides the outward expression of emotions.

As mysterious as it sometimes seems, the powerful connection between mind and body can actually be exploited for the purpose of healthcare! For example, in a technique called biofeedback, high-tech electronics are used to help patients gain control over certain bodily reactions, such as heart rate and muscular tension. Sophisticated sensors convert these physical reactions into a signal, usually a sound or a flashing light, that increases or decreases in intensity, depending on the intensity of the patient’s bodily reaction. Then, with the help of techniques like progressive relaxation, a patient can use these visible and audible signals to learn how to gain control over how their body reacts to things like anxiety and chronic pain.

Perhaps the most famous medical application of the mind-body connection is the placebo effect. Simply stated, the placebo effect occurs when a medical treatment (that has no actual therapeutic value) proves beneficial to a patient, only because the patient believes that it will be. For example, after being told that he or she is being given a promising new treatment for some condition, the patient is given a sugar pill, saline injection, or some other “treatment” that actually has no beneficial (or harmful) properties. The patient’s belief in the effectiveness of this treatment yields improvement in the condition, ostensibly because of the tremendous power of the mind. How all this happens is poorly understood; but the placebo effect is so powerful and consistent that it has been exploited since the 18th century and has become an important component of evaluating the effectiveness of “real” medicines and medical treatments!

Less known (but equally important) is the placebo effect’s “evil twin,” the nocebo effect. This term (from Latin, meaning “I shall harm”) refers to a patient’s negative response to a treatment because he or she has been conditioned to expect it. For example, if told beforehand that a procedure is going to be especially painful or uncomfortable, the patient will experience more pain or discomfort than he or she would otherwise. Similarly, when told to expect a particular severe side-effect of a medication, a patient may actually experience that side-effect, even when the medication is nothing more than an inert substance. In one recent study, almost half of the 15 patients who were told that their drug might produce headaches actually developed headaches during a trial of the medication; while none (that’s right, not one) of the 13 patients in a separate group that was not given this “headache warning” developed headaches. Once again…the incredible influence of the human mind.

Recent research suggests that the nocebo effect (the experience of an unpleasant effect because you have been “primed” to expect one) may actually be more powerful than the placebo effect (experiencing a pleasant or beneficial effect because you expect it). This applies not only to medicines and medical procedures, but to communication between doctors and patients. As such, if a patient believes a medical provider to be harsh or un-sympathetic, it may actually have a negative impact on the patient’s prognosis. In contrast, the prognosis is better if the patient perceives the provider to be “good” and kind.

Now let’s be fair: doctors and other healthcare providers are not necessarily in the business of administering “good news.” After all, you usually see them only when you’re sick (which is bad news). In this context, they have an ethical obligation to explain the possible negative outcomes of all illnesses, medicines, and medical procedures. As patients, we need to hear this information, to make informed healthcare decisions that are in our own best interests. However, from the provider standpoint, the way that the bad news is delivered can contribute to either placebo or nocebo experiences. So, if you have a provider who does not make you feel “listened to” and cared-for, or who focuses only on the bad news (to the exclusion of being hopeful and supportive), it may be time to find another provider. According to the nocebo effect, the way your provider communicates with you may have a negative impact on your prognosis.

From the patient standpoint, we’ve learned that our expectations have much to do with how we respond to treatment. Therefore, if we look at healthcare providers as mystical, all-knowing healers who have all the answers and can cure everything, we are bound to be disappointed (MD does not stand for “Medal of Divinity,” as was once thought). Your provider won’t treat you with rainbows and unicorns because that wouldn’t be helpful—at least not for most of us. Instead, the provider-patient relationship should be a collaborative one that balances our own internal sense of optimism and hopefulness with evidence-based treatment that is compassionately (but realistically) administered by a competent and knowledgeable—but simply human—professional.

So…that powerful and inescapable mind-body connection. Often puzzling, but always human and always useful when handled correctly. When it comes to medical decisions, let’s remember that our attitudes, and those of our healthcare providers, influence our prognosis. Oh, and laugh more…I’m not really sure why, but it might be good for you. you.

Gratitude

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By MICHAEL SHAPIRO, PhD

September 2022

A casual look at the blog section of our SR-AHEC website recently led me to realize that I haven’t made a “Piece of Mind” contribution in almost two years! Ironically, the last one–written towards the end of the first year of the global COVID pandemic–was on “resilience.” Although I’ve been neglectful of my blog, I’m going to take it as a testimony to our collective resilience that despite the tumult of the intervening two years, I’m still here writing, you’re still here reading, and the world is still roughly round in shape and has not yet gone completely off the rails (although the day is young).

Which brings me to a topic that is completely entwined with resilience: gratitude. Yes, it is likely that tragedy has touched you, your family, and your loved ones in some way or at some point since COVID made its debut in late 2019. In fact, “touched” may be way too delicate a word…you may have been assailed, assaulted, or sucker punched. Yet, once again, here we are. If you’ve managed to survive, regardless of your circumstances, you can ind something for which you can be grateful.

Gratitude is defined as “…the quality of being thankful; readiness to show appreciation for and to return kindness.” It’s not an emotional reaction. It’s not personality characteristic. It’s not a “gift” or ability that is given to some but not to others. It’s a decision: one that has to be made every day. In fact, it’s the first decision you should make every day: to be grateful for waking up alive (not quite sure how you’d wake up dead, but you get the idea); for that first cup of coffee (which is unavailable to many people); and for someone—somewhere—who loves you, be it a spouse, family member, or friend.

According to a 2012 study published in Personality and Individual Differences, gratitude actually improves physical health. Grateful people exercise more regularly and have fewer aches and pains. They actually sleep better and are more resilient in the face of stress and tragedy. There are psychological benefits as well, including less depression, less aggressive behavior, and improved self-esteem in those who make it a point to take time during the day to have grateful thoughts. Gratitude may even be protective against post-traumatic stress: a 2006 study published in Behavior Research and Therapy found that Vietnam War veterans with higher levels of gratitude experienced lower rates of PTSD.

At this point, you might argue that the relationship between gratitude and overall wellbeing is a classic chicken or egg phenomenon: does gratitude make people healthy, or are healthy people more grateful because they’re not sick or depressed? The answer is…who cares? Depending on your circumstances, it may take some work to be grateful, but gratitude is never bad, it won’t kill you, and your health insurance company will never argue with you about having it.

So, let’s be real (as a psychologist, I’m nothing if not realistic). I totally understand that some people’s circumstances are so relentlessly depressing that they find it difficult to do anything but ruminate about the unfairness of life (often justifiably) or seethe with anger about how they can never catch a break. In such circumstances, platitudes like “Well, at least you’re alive,” or “It could be worse” or “There are other people who are less well-off than you are” may feel unhelpful at best, and downright insulting at worst. Gratitude can’t just be made to “appear” at the request or insistence of others. Instead, like a plant that grows slowly, it has to be cultivated, and it takes some time and effort.

Actually, there are many simple things that you can do to plant the seed and start the process of being more grateful. Starting the day by simply writing down three things (or people) that you’re grateful for will set the emotional tone for the rest of the day. Then, if there is a person on that list who is readily available and accessible, take a moment to express that gratitude to that person, be it by text, email, or carrier pigeon. Even though some of us find it difficult to express “mushy” emotions in this way, research suggests that doing so actually gives us a jolt of serotonin and dopamine, which are the neurochemicals that work in the “pleasure and reward” system of the brain. Later, just before you go to bed, think about the events of the day and reflect on the ones that you can be grateful for (even if it’s as simple as, “I sure am glad that I didn’t run off the road when that guy cut me off in traffic”). After all, even if you perceive your life as miserable and unyielding, no one’s day can possibly be 100% bad. There must be at least one thing for which you can be thankful. In doing so, you will “pre-program” yourself to have a more positive attitude tomorrow.

However, unlike these simple “starter” steps, my last suggestion may seem counter-intuitive or completely illogical. Rather than trying to forget a stressful event from your immediate or distant past, I urge you to think about it…not by just re-living the moment in your mind or stewing in resentment, which is just painful and unproductive. Instead, as you reflect on a certain experience, you’ll remember that, at least at the time, you felt that this was the worst thing that had ever happened to you, and you didn’t think you could possibly endure. Yet somehow, you survived. Going through that struggle made you a better or stronger person in some way. Changing your attitude about a terrible event in this way is known as “re-framing.” In his book, Gratitude Works!, Robert Emmons reminds us to re-frame tragic experiences by asking ourselves the following questions:

  • What lessons did the experience teach me?
  • Can I find ways to be thankful for what happened to me now even though I was not at the time it happened?
  • What ability did the experience draw out of me that surprised me?
  • How am I now more the person I want to be because of it? Have my negative feelings about the experience limited or prevented my ability to feel gratitude in the time since it occurred?
  • Has the experience removed a personal obstacle that previously prevented me from feeling grateful?

While dwelling meaninglessly on a tragic experience can be harmful, using that event to prove to yourself that you are resilient can be liberating and strengthening. Then, you can steep yourself in gratitude for the lessons it taught you and the people who helped you get through it.

In a world full of tragedy in which people seem determined to marinate themselves in anger and indignation, it may be difficult to feel grateful. But, once again, “feeling” is just that: an emotional reaction. Gratitude is a decision, and a mindset that needs to be cultivated. Once gratitude becomes a habit, you’ll realize that there were many things to be grateful for all along. Personally, I’m grateful that you took the time to read this, and I hope that the events of today will give you plenty of opportunities to be thankful.

Illness Anxiety in the Pandemic Era

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By MICHAEL SHAPIRO, PhD

I’ve never been a Harry Potter fan. In fact, I’m not even exactly sure what the Harry Potter series is about. My understanding is that it revolves around a bunch of kids who ride broomsticks and play some kind of anti-gravity version of basketball at a private school in some place that looks kind of like the Rocky Mountains, but with fewer Starbucks. Oh, and one of the kids has a scar on his head.

I also know that an important component of the storyline involves a “Book of Spells” or some such thing. Evidently, this book has all the rules or spells (or whatever) that adolescent magicians need to do their job or learn their craft (or whatever).

So, here in the equally magical world of Behavioral Health, we have also have mysterious book known as the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (known to you Muggles as “the DSM 5”). This single volume contains a detailed description of every mental disorder anyone has ever had, or could possibly have. These disorders span from the easily recognizable (like depression) to the obscure (like trichotillomania, or compulsive hair-pulling). I’ve often told people that if you look through the DSM 5 long enough, you’ll find some disorder that fits you, no matter how mentally healthy you may feel at the moment.

Anyway, in the DSM 5, there’s a diagnosis called Illness Anxiety Disorder. To qualify for that diagnosis, you have to be obsessively worried about the possibility of acquiring a serious illness. You have to be constantly anxious about your own health, and in an attempt to relieve that anxiety, you have to either engage in excessive health-related behaviors (for example, repeatedly checking your body for signs of illness) or totally avoid healthcare (e.g., staying away from hospitals and doctors’ offices). 

Interestingly, another requirement is that this preoccupation with your own health has to be “excessive or disproportionate.” 

Ah! Therein lies the big philosophical question: in the days of the COVID-19 pandemic, aren’t we all obsessively and disproportionately preoccupied with acquiring a serious illness? Aren’t we all engaging in health-related behaviors and avoiding hospitals and doctors’ offices?  In fact, haven’t we been ordered to do these things by our local governments? If so, does this mean that we are all suffering from Illness Anxiety Disorder?  More importantly, if we’re all doing these things, then is it really a disorder at all, or are we exhibiting completely normal behavior, just like everyone else?

I’m not exactly sure, but I think my head just imploded while trying to sort this all out. Personally, my hope is that our obsessive preoccupation with the coronavirus can still be considered a “disorder” because that’s good for my business. In fact, I’d like to take this opportunity to thank social media for contributing to my business by fanning the flames of anxiety with an inescapable, constant barrage of false, inflammatory, and often contradictory information. Thanks, Facebook!

 

But seriously, I have seen many patients over the last two months who are understandably worried and have expressed their anxiety through unanswerable questions and despairing comments like, “Am I going to catch this?”, “Will this ever end?”, “I’m afraid they’re going to lift restrictions too soon!”, and “I feel trapped!” This anxiety has been brought about by a stressful event, sort of like what happens in Posttraumatic Stress Disorder. However, with PTSD, the threat has already passed, and it was probably something very visible (like a tornado or other natural disaster). With the coronavirus, we have an invisible threat, we don’t know when it will end, and we don’t even know if it has touched our lives yet or not. In this respect, a global pandemic is unique amongst stressful events!

So, how can you calm yourself in the midst of so much uncertainty? Before answering that, let me first mention that we here at SR-AHEC are applied scientists–rigorously trained health care providers–who, I’m proud to say, do nothing that isn’t based on solid, verifiable science! We try to rely solely on treatments that have been tested and validated under the cold, dispassionate light of the scientific method! That’s why we don’t bleed patients with leeches anymore (well, except maybe that one time last year.

But come on! I couldn’t think of anything else to do, and I made sure that it was covered by insurance first).

The practice of employing only scientifically proven medical techniques is known as “Evidence-Based Medicine” (EBM). What does EBM have to say about dealing with our anxieties in this time? Well, it just so happens that the Centre for Evidence-Based Medicine (no, I didn’t misspell a word. This place is located in the UK, where they spell some things rather oddly) has analyzed many scientific articles on the topic and has come up with the following evidence-based suggestions:

  • Minimize your exposure to the news and other media (I recommend no more than an hour per day to get caught up on the day’s events).
  • Use trusted sources to access information about the pandemic (as I said in my last blog, you can pretty much trust anything that has been bears the CDC seal of approval).
  • Stay connected with family and friends, online or via telephone (just don’t lose your temper when you can’t figure out how to turn on the audio).
  • Provide help and support to other people in the community (like your elderly next-door neighbor, who could use a little help with the groceries).
  • Practice meditation and mindfulness (this can be as simple as stopping whatever you’re doing, taking a deep breath, observing your own body for signs of tension, and asking yourself what you need to do next).
  • Look after your body by maintaining a healthy diet and exercising regularly (see our earlier “Guidance to Good Health” blog about exercises you can do at home. Oh, and keep your hand out of the Cheetos).
  • Avoid unhealthy coping strategies, like drugs and alcohol (interestingly, online sales of alcohol have gone up by 243% during this pandemic!
  • Even sales of Corona beer have, ironically, increased by 50%! How weird is that?).
  • Keep doing activities you enjoy (preferably not playing video games or watching movies that involve death, destruction, or mayhem. Sesame Street is probably OK…just stay six feet away from Cookie Monster. I question his personal hygiene).

I would add to these a brief three-step cognitive behavior therapy exercise that I do with my patients:

Step 1: Ask yourself, “What is the worst possible thing that could happen to me?” Your answer may be something like, “I’m going to catch this and die.”

Step 2: Force yourself to consider the best possible scenario: for example, “I’m going to be completely OK. The statistics are on my side.”

Step 3: Consider the most likely scenario, and develop a plan for that: for instance, “I may get infected, but for most adults, the symptoms are mild. If I get sick, I’ve figured out exactly where to go for emergency care, and I might actually get caught up on all my Downton Abbey episodes while I’m recovering.”

 

These steps may all seem fairly self-evident, but once again, they are based in fact and have been verified by research, so I trust them. So, Illness Anxiety Disorder or just a “normal” reaction to a really abnormal situation?  Who cares? It’s what all the cool kids are doing. Just do what the science says. Oh, and for social distancing, just use Harry Potter’s “cloak of invisibility.” I think he has one of those.

Mental health issue? Who ya gonna call?

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By MICHAEL SHAPIRO, PhD

So…you’ve been diagnosed with a mental, behavioral, or emotional issue that requires treatment. Or not. Maybe you’ve just hit some “bump in the road,” and you’d like a little guidance to help you navigate a work issue, career issue, or relationship issue. Or, maybe you’ve begun to suspect that something that happened to you in the past, like some trauma or stressful family event, has been interfering with your progress along the path of life (or tunnel of existence, or whatever colorful metaphor you’d like to use).  Who should you go see? To whom will you bare your soul in the interest of getting “better”?  Who will help you get all those skeletons out of your closet? Who will shrink your head? (Okay…enough is enough).

 

These days, in the context of ever-increasing awareness of mental health disorders and the need to treat them, it seems that there has been a proliferation of different kinds of mental health professionals with a multitude of degrees and qualifications.  Therapists, counselors, life coaches, psychologists, psychiatrists…so many different providers, with an alphabet soup of bewildering letters after their names. Who are these people, and how can you choose the right one to help with your particular issue?

 

First, I think that a brief history mental health treatment is in order. As you are probably aware, there was a time when only the most severe of mental problems came to the attention of a professional, and then, treatment was mostly undertaken in a hospital. In the early 1500s, Swiss physician Paracelsus was among the first to advocate for a psychotherapeutic approach for treating the insane; as opposed to some of the more “advanced” medical approaches, such as bloodletting (which, apparently, wasn’t covered by Blue Cross/Blue Shield at the time). The term “psycho-therapeia” (talking psychological therapy) was first introduced in 1853. Then, of course, came the father of my profession (and, according to some, my personal doppelganger), Sigmund Freud, who revolutionized the world by developing a technique called psychoanalysis. He used his “talking cure” to explore the minds of his patients (many of whom were middle class Viennese women) and eventually concluded that most neuroses are the result of repressed memories and impulses.  Oh, and he had a really nice couch.

 

The next 50 years or so saw the birth of a number of psychotherapeutic techniques, particularly here in America. By the 1960’s, there were over 60 different forms of psychotherapy, most of which were more efficient (and, therefore, cheaper) than traditional Freudian psychoanalysis.

 

And with each new form of therapy, there had to be an expert. And with each expert, there had to be students. And with each class of students, there had to be a certificate of training. And with each new certificate, there had to be a degree (and a bunch of initials) to testify that the practitioner had the brains to “carry the banner” responsibly. Hence, we now have a multitude of mental health providers with different degrees, different licenses, and different levels of training and experience. Interestingly, they all take cash, check, or credit card.

 

So, just as there’s always a “right tool for the right job,” how does one find the right clinician for the right problem?  Before trying to answer that question, let me first offer an observation, one that has been distilled from my 36 years of experience as a psychologist: if you and your mental health provider don’t “click;” if you don’t feel like that provider is listening to you and cares about you and takes your concerns seriously; then it doesn’t matter how experienced or well-trained he or she is: you’re not going to get the results you want. More on that in a minute.

 

So let’s talk about levels of training, beginning with the doctors. Psychiatrists and psychologists both have terminal degrees and are typically referred to as “doctor.” What’s the difference between the two? About $30 an hour! (Yeah, I never get tired of that joke). 

 

But seriously, psychiatrists are physicians (MDs or DOs) who have gone to medical school and are, therefore, allowed to prescribe medications. They are experts in psychoactive medications; and they are well-versed in understanding how medications interact with each other, and how certain physical illnesses (like thyroid disease) may cause psychiatric symptoms. These days, most psychiatrists use medication as their main form of treatment. Despite Freud’s best efforts, few psychiatrists do psychotherapy (fun fact: Freud was actually a neurologist, not a psychiatrist!). Therefore, they may work in tandem with psychologists.

 

Psychologists are doctoral-level clinicians (PhD, PsyD, EdD) who are involved in research, teaching, clinical practice, or a combination of all three. In addition to doing psychotherapy of one sort or another, most of them are also trained to perform psychological evaluations, which involves the use of psychological tests to measure things like intelligence, personality, and emotional functioning. Although they cannot prescribe medications, many (including Yours Truly) specialize in understanding the biological and neurological components of mental health problems.

 

Lastly, there are clinicians with Master’s degrees who provide counseling and psychotherapy in a number of contexts. These include LCSWs (Licensed Clinical Social Workers), LMFTs (Licensed Marriage and Family Therapists), Certified Addiction Counselors (CACs), and Licensed Professional Counselors (LPCs). Most of these clinicians pursued their specific degrees because they were interested in doing a specific kind of treatment (for example, marriage therapy, family therapy, stress management, or substance abuse treatment) or working with a specific population (like families, children, or military veterans). They are highly trained in one or more specific kinds of treatment, to which they dedicate their careers.

 

In a perfect world (such as the one we have here at SR-AHEC), a patient with a mental health issue would be able to get help through an “integrated” model, wherein he or she might have access to all of these clinicians. A psychiatrist might manage a patient’s medication, for example, while a counselor or psychologist provides ongoing therapy. Unfortunately, this is rarely the case. More often, a patient is referred to one of these mental health professionals by a primary care provider, such as a Family Physician. Therefore, if you are struggling with a mental health issue and don’t know where to turn, the best place to start is your good old family doc. Since most insurance companies require them to make referrals to specialists, most family docs know who know who is good, reputable, competent, and qualified.  Also, your family doc is most likely to know if medication will be involved (in which case, you may be referred to a psychiatrist), or if this is more of a “phase of life” problem (in which case, you may be sent to a counselor or therapist).

 

But here’s the thing: once a referral has been made, it is up to you—the consumer—to thoroughly vet the professional to whom you have been referred.  I advise people not to be intimidated by all those degrees and diplomas!  Call the psychiatrist, psychologist, or counselor.  Ask if they have the training to deal with your particular problem. Ask about their education and licensure. Ask other important questions, like, “How often will I be seen?”, “How long will I be in therapy?”, “What kind of therapy do you use?”, and (most importantly) “Exactly how much will I have to pay?” In fact, ask whatever you need to ask to feel comfortable about the person treating you! As I mentioned earlier, your relationship with a mental health professional is a little like a marriage…if there isn’t some “chemistry” in the relationship, it may not work out! If the clinician is resistant to being “interrogated” or questioned about his or her training, then (to my mind) this is a sign of arrogance, and you should go elsewhere! As a clinician myself, I have always welcomed the opportunity to answer any question from a prospective patient.

Oh…and one more important thing. Everyone who seeks psychiatric or psychological treatment should be assured that nothing…NOTHING that they say during therapy will be divulged to anyone else. Confidentiality is one of the highest-held principles of mental health care, and in most mental health professions, the penalty for violating a patient’s confidentiality is usually akin to being made to walk the gangplank on a pirate ship.  Being assured of confidentiality will help you feel more relaxed about exposing those skeletons in the closet. However, please keep in mind that there are circumstances in which confidentiality can be legally broken, as when the patient threatens harm to self or someone else. In such cases, the clinician may have a duty to warn an intended victim,

although these “duty to warn” statutes vary slightly from state to state.

Once again, it’s a good thing that our current culture has promoted increasing awareness of mental health issues, and it’s a wonderful thing that there are so many dedicated clinicians who have been thoroughly trained to help people who are facing mental or emotional challenges. I hope that the information in this month’s blog will help you be an informed consumer. Meanwhile, I’m going to put on my tweed jacket, light a cigar, trim my beard, and head back to that big couch in my office.

Sleep: just 5 minutes more, please!

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By MICHAEL SHAPIRO, PhD

I once heard sleep compared to a fickle girlfriend: when you want her and need her, she’s nowhere to be found. When you don’t want her around, there she is (before you ladies get indignant…this is just a metaphor. The same could certainly be said of a boyfriend!).  Very few biological activities (other than sex, perhaps) have been sought after so rigorously or been the subject of so much attention. Sometimes we yearn for it deeply. Sometimes we resent it and fight it with all we’ve got. In the end, however, it always wins.

Most people spend about a third of their life asleep.  That means that if you live to be, say, 75 years old and are lucky enough to sleep 8 hours per night, you will have been unconscious for about 25 of those years, or 9125 days.

Have you ever wondered why so much of our time on this earth has to be devoted to sleep? Doesn’t it strike you as a huge waste of time? The fact is, while you’re asleep, your body is very busy doing lots of restorative work. Sleep is sort of the custodian on the night shift at the museum, charged with repairing and maintaining the facility while no one is using it.  This takes time: during deep sleep, your body works to repair cells in your muscles and organs. Chemicals that strengthen your immune system start to circulate in your blood. In addition, hormones that regulate appetite (ghrelin and leptin) are balanced. Consequently, when we’re sleep deprived, we feel the need to eat more, which leads to weight gain.

Not only does your body stay busy during sleep, but your brain is (as always) hard at work: sleep consolidates and strengthens memories that you’ve formed throughout the day, and newer memories are linked to older ones during sleep. Of course, your brain is also busy dreaming! No matter what you may have heard, and despite the many advances in the psychological and biological sciences that have occurred since Freud theorized that dreams are a manifestation of subconscious fears and desires, no one is absolutely sure why people dream. However, we do know that while you dream, your arm and leg muscles become temporarily paralyzed, thereby preventing you from acting out your dreams (thank goodness)!

So, while much about sleep remains a mystery, we do know that it’s critically important to life. Although we actually need less sleep as we age, the research suggests that adults should get no less than 7 hours of sleep per night to maintain optimal health. Unfortunately, the invention of the electric light bulb in 1879 forever changed the course of sleep history. Ever since then, humans have been able to cheat sleep by staying awake and staying active well past sunset, which is nature’s cue for the body to begin to settle down. Now, in the 21st century, this situation is made even worse by television, computers, smart phones, and other distractions that prolong the “day” and keep our brains busy, well past the time we should be resting.

In fact, research indicates that anywhere from 35% to 50% of adults get less than the recommended 7 hours of sleep per night. In addition to contributing to obesity, this “insomnia epidemic” increases the risk of many other health problems such as hypertension, stroke, and psychiatric disorders (like depression and dementia). One study has even suggested that sleeplessness results in the loss of certain brain cells in the part of your brain that regulates stress and panic! There is also an increased risk of death by accident: if you haven’t been getting enough sleep, your brain will go into “microsleep,” which is an uncontrollable, brief episode of sleep that can last anywhere from a fraction of a second to a full 10 seconds. Of course, the results can be fatal if a microsleep occurs while you’re behind the wheel or operating machinery!

Now that I’ve described the dangers of sleeplessness in gory detail, you’ll probably lie in bed tonight with eyes wide open, ruminating about why you’re not asleep…but don’t panic! Here are some hints for maintaining good “sleep hygiene,” which is the modern term for the habits and practices that are conducive to sleeping well on a regular basis:

  • No screens!  For my patients, I recommend turning off all screen devices at least 30 minutes before going to sleep, because light from those devices disrupts the body’s internal “clock.” You may have heard that only blue light is harmful to sleep, which is why some devices have a setting that allows you to filter or minimize light in the blue wavelength. However, don’t be fooled…all light stimulates the brain and disrupts circadian rhythm. Find something else to do besides looking at a screen!  You may want to try one of those old-fashioned leafy things…um, what are they called?  Oh yeah, books!  Just use a soft white light to read by until you feel sleepy.
  • No alcohol! Although a beer or a shot of your favorite spirit might help you fall asleep, alcohol disrupts normal sleep “architecture” (the phases of sleep) and blocks you from getting enough REM sleep (which is considered the most restorative phase of sleep).
  • Create a good sleep environment. For optimal sleep, the temperature of your room should be between 60 and 67 degrees. Cold? Yes, but it has been shown that the cooler environment helps stimulate sleep (much like hibernation) and allows your body to cycle naturally through the various sleep stages. It is also good to use “blackout” window coverings that keep any ambient light from messing with your sleep.
  • Adopt a schedule that is conducive to sleep. Make it a point to set your “go to bed” and “get up” times at least 7 hours apart. In other words, as far as I can tell, it takes at least 7 hours to get 7 hours-worth of sleep.
  • If you can’t sleep, get out of bed!  Much like Pavlov’s famous dogs learned to associate the sound of a bell with the coming of food, we tend to make associations (over time) between our experiences and the environment in which those experiences occur.  So, if you lie awake in bed with your eyes wide open, feeling mounting anxiety and panic as you hear (or see) the clock counting down to “wake up time,” you will eventually begin to associate your bed (and bedroom) with sleeplessness, rather than sleep. Then, the prospect of going to bed each night will become terrifying, as if you’re being sentenced to time in a torture rack! If you’re not sleeping, don’t just lie there: get out of bed, go sit in a chair and read until you feel sleepy, and then try again (as you can tell, I’m a big fan of reading to promote sleep: it focuses your mind and gets you to stop thinking about anything else. Just make sure the book is fun and entertaining…no college texts or political treatises!).

Even when you begin to use good sleep hygiene, you may still find it hard to fall into a health sleep-wake pattern (old habits die hard). Also, there are a number of medical conditions that interfere with sleep, such as chronic pain, sleep apnea, or restless leg syndrome. You should consult with your family doc or primary care provider to rule out or deal with any of these conditions. For some people, a prescription sleep aid may be appropriate just to get the sleep-wake cycle back on track: for example, medications like Ambien and Lunesta have become especially popular in recent years. However, many prescription sleep medications carry a risk of dependence, so they should be used only temporarily, and only under the guidance of a physician.  There are also “natural” sleep aids (such as melatonin, which is a hormone that’s made by the pineal gland in the brain)…but just remember this: just because a medication is “natural” doesn’t mean that it doesn’t have potential side-effects or doesn’t run the risk of interacting with some other medication that you might be taking.

 

Benjamin Franklin once said that “Fatigue is the best pillow.” Staying busy, exercising regularly, and maintaining good sleep hygiene should help you get along better with the “fickle friend.”  Meanwhile, I wish you “sweet dreams!”

The Difference Between Men and Women: Is It All in the Brain?

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By MICHAEL SHAPIRO, PhD

I know this may come as a total shock, but men and women are different. This becomes readily apparent whenever the two sexes interact; be it in the bonds of marriage, a dating relationship, or long-term side-by-side service with a co-worker of the opposite sex. Although it’s almost become a worn-out, politically incorrect stereotype, doesn’t it actually appear that men are, in fact, typically more “logical,” while women are more “emotional”?  Wives and girlfriends; have you ever wondered why your male counterpart always seems to want to “fix” a problem rather than just listen to what you have to say and validate your feelings?  Husbands and boyfriends; have you ever been puzzled by that “tirade” of emotions, when it would be so easy to just get to the root of the problem and correct it?

This fundamental, seemingly universal difference may not have its roots in culture, family, upbringing, or prejudicial notions of the opposite sex. Instead, it could be a function of neurological development. It is a proven fact that there are actually differences in the structure and chemistry of male vs. female brains. These differences begin in utero, before we’re even born! In fact, a recent study using MRI scans found that female fetuses have neurological connections (“functional connectivity”) that are almost nonexistent in male brains. As such, there are hardwired differences in place before we’ve been exposed to cultural, environmental, or family influences.

During the formative period of childhood, female brains begin to process information differently than male brains. For instance, females tend to have verbal centers on both sides of the brain, while males tend to have verbal centers only in the left hemisphere.  Females often have a larger hippocampus (the “center” of human memory) with a higher density of neural connections in that area.  As a result, females take in and absorb more sensory and emotional information than their male counterparts. It has also been shown that male brains use more grey matter (information and action-centered areas of the brain) when processing information, while females use more white matter (which governs “higher order” reasoning and thinking). This is why females tend to be better at multi-tasking, are usually better at interpreting emotions, and seem to have “women’s intuition” (which I think is a term invented by men to explain why women are generally smarter!). In contrast, men actually utilize fewer brain areas and are prone to “tunnel vision” when they are actively engaged in a single activity (wives…think about trying to get your husband to listen to you while he’s watching football on TV. Yeah, I think you understand). 

It has been shown that men and women even differ in the way they use neurotransmitters (the chemicals that allow your brain cells to “talk” to each other) and hormones. Because of these differences, men are usually less able to sit still for long periods of time, and they require different strategies than women for dealing with stress.  Specifically, women do better with “face-to-face” time, during which they discuss their feelings with friends. Men, on the other hand, use “side-by-side” time to engage in a mutual activities with friends, such as playing sports or repairing a car. Of course, even though these new revelations on the differences between the male and female brain are based on solid science, NO scientific discovery is applicable to 100% of people, 100% of the time. There will always be both men and women who defy these generalizations; and there are many people of both genders who “process” information more like their traditional counterparts! Most people have both male and female aspects of their characters and personalities. However…before you get frustrated with that person (or persons) in your life, remind yourself that any differences may be innate and hard-wired. In the interest of preserving peace on Earth, take some advice: Men, turn off the TV, listen to the litany of emotions, express your sympathy and support, and don’t be in such a rush to fix things. Women, don’t expect that man to be able to sit there for hours at a time and discuss feelings over a glass of wine. That’s what your girlfriends are for.  Meanwhile, as they say in France, vive la difference!

Anxiety: Constant Companion or Mortal Enemy?

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By MICHAEL SHAPIRO, PhD

Let me ask you this: have you ever been nervous, anxious, or stressed-out?  Yeah, I thought so. If you had answered “no” to that question, your response would have put you well outside the realm of “normal” humanity (or made you a complete liar).

We all worry. We all get anxious. Anxiety is actually an adaptive response to potentially threatening or dangerous situations.  The theory is that when we were Neanderthals (or cave-dwellers, or primitive men and women, or whatever you wish to call our animal-skin-wearing ancestors), our nervous systems and endocrinological systems developed a complex “circuit” to prepare our bodies for action: when the brain perceived something unusual or threatening, it would send a message (by secreting hormones, which are the chemical messengers of our bodies) to various muscles and internal organs, in order to prepare those bodily systems to either fight the threatening entity or run like heck to get away from it.  This is the legendary “flight or fight” response that you’ve undoubtedly heard about. To this very day, when our bodies secrete these “stress hormones” (particularly adrenalin and cortisol), many things happen: our heart rate and respiration increase, our blood sugar goes up (to “energize” our cells), our pupils dilate, our blood pressure escalates, and nonessential functions (like intestinal activity) are slowed down. You are now prepared for flight or fight.

Having subsequently run from the saber-toothed tiger (or subdued it to create a lovely wall hanging for the cave), the stress hormones in the bodies of our ancestors would then return to normal, and all would be well until the arrival of the next threat…maybe a tyrannosaurus rex or something like that (just kidding…despite what you’ve seen in The Flintstones, the last of the dinosaurs was separated by the first member of homo sapiens by about 65 million years). 

Fast forward to the present. We still face threatening objects and organisms that provoke anxiety and evoke the fight or flight response. No longer a saber-tooth tiger, but maybe an irritable boss that makes too many unfair demands, or a surprise letter from the IRS, or a looming deadline, or a teenage child who is out way past curfew.  Unlike our ancestors and their tiger, we can no longer physically fight these things (at least not without getting in big trouble), nor can we run away from them (try as we might). This is the plight of modern man: the same flood of stress hormones, but no way to work it off!  The result: high levels of cortisol result in heart disease, digestive problems (like irritable bowel syndrome), and a suppressed immune system.

This is why exercise is a critically important first-line treatment for stress and anxiety. Physical exertion serves to dissipate stress hormones. How much exercise? Recent research has shown that burning as few as 350 calories three times per week can be as effective as antidepressant or anti-anxiety medication. This amounts to about 30 minutes of moderately vigorous activity during each session. By “vigorous,” I mean that you have to be exerting yourself to such a degree that you can’t carry on a conversation while you’re doing…well, whatever it is, be it walking, riding a bike, swimming, or playing pickleball. Lifting the TV remote doesn’t count; in fact, it’s been shown that complex exercise (that is, exercise that makes you use your brain, like playing a sport or doing ballroom dancing) may even ward off dementia!

 

In addition to exercise, there are a host of other activities and techniques that you can do to manage anxiety and stress. Yoga, breathing exercises, progressive muscle relaxation, making time for hobbies, and practicing “mindfulness” (taking a step back from unpleasant thoughts and feelings by focusing on being in the moment) have all been shown to mitigate stress. However, these have to become a “life or death” priority, rather than a “when I get a chance” priority! This is done by making them part of our daily routine.

So, if anxiety and stress are common to all men and women, then why don’t these fixes (exercise, hobbies, vacations, etc.) work for everyone? Sometimes, the “fight or flight” circuit is triggered for no obvious reason, when there’s really nothing to be afraid of. We call this a panic attack. Some people worry all the time, often about things that are very unlikely to happen.  We call this generalized anxiety disorder. Some people, by having bad experiences with very specific things, have learned to fear these things (like spiders or thunderstorms) to an irrational degree. We call this a specific phobia. When someone has been exposed to life-threatening stress and is constantly “on edge” and worried that the stress might re-occur, we call this posttraumatic stress. Any of these anxiety disorders can become so severe that they interfere with normal social or occupational functioning. When that happens, it’s time to seek rofessional

help.

Fortunately, most of these anxiety disorders are manageable with a combination of medication, therapy, and lifestyle changes. I usually tell my patients that medication and therapy are two wings of an airplane: they work best when used together. Certain medications (like Paxil, Prozac, and Zoloft) are particularly effective in dealing with both depression and generalized anxiety. Other medications, like Xanax, are effective for acute episodes of anxiety, but they must be used sparingly—and under the watchful eye of a physician—because of their potential for addiction. Medications help manage both the physical symptoms (sleeplessness, exhaustion, shakiness, shortness of breath) and the mental symptoms (obsessive worrisome thoughts, avoidance, and fear of “losing your mind”) of anxiety.  Then, once these symptoms have been brought under control with medication, therapy is tremendously helpful as a way of learning coping skills and stress management techniques. Some of the therapeutic techniques include Cognitive Behavior Therapy, Mindfulness Therapy, progressive relaxation, and systematic desensitization…each of which may be appropriate for certain types of anxiety disorders. Just ask your primary care provider or qualified mental health professional which of these might be best for you!

So, if you deal with stress or anxiety, welcome to the world of 7.53 humans who currently inhabit the planet. However, if you’re finding hard to manage anxiety on your own, please ask your health care provider for help. Oh…and watch out for those saber-toothed tigers!