NCTracks
NCTracks is the new multi-payer Medicaid Management Information System for the Department of Health and Human Services (DHHS) with three separate portals for specific internet access to different sectors, including providers, recipients and internal operations.
Contact NCTracks Contact Center
Customer Service Agents are available to answer questions at this toll-free number: (800) 688-6696. Calls are recorded to improve customer satisfaction.
NCTracks AVRS
The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone (800) 723-4337.
Provider Announcements
Provider Enrollment Application | NC Medicaid
NCTracks Provider Portal Login - NCTracks Secure Portal