Customer service
Mondays, November 23 and 30, 2026 | 2 Contact Hours | Recorded Classes
Register by 11/23/26
Target Audience
Novice practice manager as well as experienced practice managers of leader-providers who desire an overview of the
basics of medical practice management.
Program Description
You can have the best providers and the best facility, but if your customers are unhappy, they will leave—often without
telling you why. In this module, you’ll learn tips to help you manage the customer experience your practice offers.
Format
Recorded sessions are released on Mondays at 8:00 AM EST. (11/23, 11/30).
2 contact hours | Registration closes on 11/23/26
To receive credit, view sessions and complete quizzes by 12/6/26
Week 1 - Customer Service in Medical Practices
1. Discuss principles for creating a positive customer experience.
2. Examine how procedures, workflows and processes can be streamlined to enhance customer experience.
Week 2 - Web Pages & Patient Portals
1. Describe the attributes of an effective practice web page.
2. Utilize patient portals to their best advantage.
Registration Fee
$30 per credit hour
Register by 10/23 $50 | Register after 10/23 $60
Invoicing is available for groups only and must be processed no later than one week prior to the beginning of the course.
All individuals in a group must create an individual MyAHEC account prior to registration. Contact Christi Boahn
(910) 678-7240 for more information.
Speakers
Donna Bowen (BBA, MBA, CMOM) is the Administrator of SR-AHEC’s Practice Support team. Prior to joining
SR-AHEC, she served as a practice manager for several medical practices.
Jane Moran (BA, MLS) is Project Specialist for the NCAHEC Practice Management Academy. She has extensive
experience in customer service, research and education in multiple settings.
Credit
CEUs: .1 per contact hour
Participants must complete 100% of sessions by the end of the course AND complete a course evaluation to receive
credit.
Substitutes/Refunds/Transfers
• Cancellations must be in writing (email or mail).
• Registrants cancelling between two weeks and five full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
• No refunds or credits will be given for cancellations received less than five full business days prior to the event.
• No refunds or credit will be given for no-shows.
• No vouchers will be issued in lieu of a refund.
• Transfers/substitute(s) welcome (notify in advance of the program).
Attendance at this activity grants permission for Southern Regional AHEC to use any photographs, audio, video, or other images from this activity for promotional or educational purposes. Please notify an AHEC staff member if you have concerns.
ADA Services
Americans with Disabilities Act Individuals requesting accommodation under the Americans with Disabilities Act (ADA) should contact the ADA coordinator at least five days prior to the event at (910) 678-7112 or Althea.Bell@sr-ahec.org.
Contact Us
Jane Moran, Project Specialist, NCAHEC Practice Management Academy
(910) 678-0113 / jane.moran@sr-ahec.org