human resources
Mondays, January 4, 11, 18, 25, 2026 and February 1, 2027 | 5 Contact Hours | Recorded Classes
Register by 12/4/26
Target Audience
Novice practice manager as well as experienced practice managers of leader-providers who desire an overview of the
basics of medical practice management.
Program Description
Medical practice isn’t just a building: it’s a team of people who serve other people. In this module, you’ll learn practices that help you get the right people in the right places and create a workplace in which they can do their best work.
Format
Recorded sessions are released on Mondays at 8:00 AM EST. (1/4, 1/11, 1/18, 1/25, 2/1).
5 contact hours | Registration closes on 12/4/26
To receive credit, view sessions and complete quizzes by 2/7/27
Week 1 Policies, Procedures & Handbooks
1. Identify typical situations and circumstances that require policies and procedures.
2. Create appropriate policies and procedures.
3. Compile policies and procedures in an accessible handbook.
Week 2 Interviewing & Onboarding New Employees
1. Select interview questions that best illuminate the strengths and weaknesses of prospective employees.
2. Effectively orient and welcome new employees and set them up for success.
Week 3 Training & Teaching
1. Describe the basic principles of training/teaching adults.
2. Explain the Novice to Expert theory and how it relates to onboarding and training your team.
3. Describe at least 2 techniques to influence critical thinking skills in the workplace.
Week 4 Job Coaching & Evaluation
1. Assist employees with the development of professional skills and behaviors.
2. Prepare evaluations that accurately measure an employees’ performance and promote growth.
Week 5 Documenting Performance
1. Define performance management.
2. Describe how continuous feedback improves performance.
3. Articulate issues and conversations that need to be documented.
4. Identify key considerations when terminating employees.
Registration Fee
$30 per credit hour
Register by 12/4 $120 | After 12/4 $150
Invoicing is available for groups only and must be processed no later than one week prior to the beginning of the course.
All individuals in a group must create an individual MyAHEC account prior to registration. Contact Christi Boahn
(910) 678-7240 for more information.
Speakers
Becky Dixon is a practice support consultant for Area L AHEC in Rocky Mount, NC. She has over twenty years of experience in medical practice management. She is passionate about helping practice managers be successful.
Matt Johnson (BA, MA, MBA) is an experienced practice administrator. He is a past president of the North Carolina Medical Group Management Association and a current member of its board.
Melissa Overton (BSN, RN, CEO) is an award-winning, regionally recognized, and internationally certified educator, mentor, speaker, entrepreneur, and philanthropist. She has more than 20 years of experience as a critical care nurse and educator. She is CEO of a MedicalTraining.me.
Akpene Torku Sims (BA, SHRM) is an HR and Leadership Development Professional and Consultant with more than fifteen years combined experience with demonstrated success in talent development, strategic planning, training creation and technologies, as well as, labor and employment law compliance.
Credit
CEUs: .1 per contact hour
Participants must complete 100% of sessions by the end of the course AND complete a course evaluation to receive
credit.
Substitutes/Refunds/Transfers
• Cancellations must be in writing (email or mail).
• Registrants cancelling between two weeks and five full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
• No refunds or credits will be given for cancellations received less than five full business days prior to the event.
• No refunds or credit will be given for no-shows.
• No vouchers will be issued in lieu of a refund.
• Transfers/substitute(s) welcome (notify in advance of the program).
Attendance at this activity grants permission for Southern Regional AHEC to use any photographs, audio, video, or other images from this activity for promotional or educational purposes. Please notify an AHEC staff member if you have concerns.
ADA Services
Americans with Disabilities Act Individuals requesting accommodation under the Americans with Disabilities Act (ADA) should contact the ADA coordinator at least five days prior to the event at (910) 678-7112 or Althea.Bell@sr-ahec.org.
Contact Us
Jane Moran, Project Specialist, NCAHEC Practice Management Academy
(910) 678-0113 / jane.moran@sr-ahec.org