Target Audience

Novice practice manager as well as experienced practice managers of leader-providers who desire an overview of the

basics of medical practice management.

Program Description

A manager ensures that practice runs efficiently, but to set direction and vision, it’s necessary to become the sort of leader employees want to follow. In this course, you’ll learn how to create an environment in which your staff can feel safe, grow, and thrive.

Format

Recorded sessions are released on Mondays at 8:00 AM EST. (5/10, 5/17, 5/24, 5/31)

4 contact hours | Registration closes on 5/10/27

To receive credit, view sessions and complete quizzes by 6/6/27

Week 1 Braveheart Leadership: Characteristics of Inspirational Leaders

1. Name three components of professionalism.

2. Use common factors that influence conflict.

3. Describe the cycle of conflict and the one question that interrupts it.

Week 2 Becoming an Authentic Leader

1. Describe the power dynamic during the five different styles of conflict resolution.

2. Discuss the components of having a critical conversation.

3. List the three factors that need to be considered when communicating with a person in crisis.

Week 3 Understanding and Building Your Team

1. Recognize the unique needs of effective employees.

2. Implement strategies to create a constructive and enjoyable work environment.

Week 4 Vampires in the Workplace: Toxic Staff

1. Describe effective strategies for orienting provider-leaders to relevant practice management concepts.

2. Identify method by which provider leaders and practice managers can cooperate and collaborate to improve their practices.

Registration Fee

$30 per credit hour

Register by 4/10 $100 | Register after 4/10 $120

Invoicing is available for groups only and must be processed no later than one week prior to the beginning of the course.

All individuals in a group must create an individual MyAHEC account prior to registration. Contact Christi Boahn

(910) 678-7240 for more information.