management
Mondays, February 8, 15, 22, and March 1, 2027 | 5 Contact Hours | Recorded Classes
Register by 3/7/27
Target Audience
Novice practice manager as well as experienced practice managers of leader-providers who desire an overview of the
basics of medical practice management.
Program Description
Managing a medical practice takes a special combination of administrative and “people” skills. In this course, you’ll learn basic principles of management to help you get the best results for your practice.
Format
Recorded sessions are released on Mondays at 8:00 AM EST. (2/8, 2/15, 2/22, 3/1)
5 contact hours | Registration closes on 2/8/27
To receive credit, view sessions and complete quizzes by 3/7/27
Week 1 Effective Communication
1. Name three components of professionalism.
2. Use common factors that influence conflict.
3. Describe the cycle of conflict and the one question that interrupts it.
Week 2 Managing Conflict
1. Describe the power dynamic during the five different styles of conflict resolution.
2. Discuss the components of having a critical conversation.
3. List the three factors that need to be considered when communicating with a person in crisis.
Week 3 Retaining Effective Employees
1. Recognize the unique needs of effective employees.
2. Implement strategies to create a constructive and enjoyable work environment.
Week 4 Mentoring Physician Leadership
1. Describe effective strategies for orienting provider-leaders to relevant practice management concepts.
2. Identify method by which provider leaders and practice managers can cooperate and collaborate to improve their practices.
Week 5 How to Run a Meeting
1. Demonstrate the ability to develop and facilitate a structured meeting agenda that includes clear objectives, participant roles, and actionable follow-up items.
2. Explore best practices for setting clear agendas, facilitating discussions, driving decisions, and ensuring follow up.
3. Discuss when to apply formal structures like Robert’s Rules of Order to support fairness and accountability.
Registration Fee
$30 per credit hour
Register by 1/8 $75 | Register after 1/8 $90
Invoicing is available for groups only and must be processed no later than one week prior to the beginning of the course.
All individuals in a group must create an individual MyAHEC account prior to registration. Contact Christi Boahn
(910) 678-7240 for more information.
Speaker
Matt Johnson (BA, MA, MBA) has over 30 years of experience in the healthcare industry. He started out as a speech pathologist and ended up migrating into practice management. He is currently the Chief Administrative Office for Wake Internal Medicine Consultants, which won the NC Medical Group Practice Management Practice of the Year Award in 2015, and was honored as the NCMGMA Administrator of the Year in 2017. He is a past president and board member of NCMGMA and serves as a member of the Practice Management Academy Advisory Board and is a valued member of our Practice Manager Boot Camp Instructional team.
Melissa Overton (RN) is a former ER nurse and the founder of MedicalTraining.me, which she launched in 2013. Her company provides CPR/first aid, and AED training for companies and non-health professionals. She’s a John Maxwell-certified trainer who specializes in leadership and management topics.
Credit
CEUs: .1 per contact hour
Participants must complete 100% of sessions by the end of the course AND complete a course evaluation to receive
credit.
Substitutes/Refunds/Transfers
• Cancellations must be in writing (email or mail).
• Registrants cancelling between two weeks and five full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a minimum $25 cancellation fee.
• No refunds or credits will be given for cancellations received less than five full business days prior to the event.
• No refunds or credit will be given for no-shows.
• No vouchers will be issued in lieu of a refund.
• Transfers/substitute(s) welcome (notify in advance of the program).
Attendance at this activity grants permission for Southern Regional AHEC to use any photographs, audio, video, or other images from this activity for promotional or educational purposes. Please notify an AHEC staff member if you have concerns.
ADA Services
Americans with Disabilities Act Individuals requesting accommodation under the Americans with Disabilities Act (ADA) should contact the ADA coordinator at least five days prior to the event at (910) 678-7112 or Althea.Bell@sr-ahec.org.
Contact Us
Jane Moran, Project Specialist, NCAHEC Practice Management Academy
(910) 678-0113 / jane.moran@sr-ahec.org